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Issue 3

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Spencer Green
Chairman, GDS International

Sales and the 'Talent Magnet'

A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?
25 May 2011

Mind the gap?

PricewaterhouseCoopers | www.pwcglobal.com

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Some even claim it is staring at a crisis. How has this affected the industry and what can be done to improve public feeling? Julia Puppe spoke with Peter Claude of PricewaterhouseCoopers to find out.

The pharmaceutical industry has been involved in a number of highly publicised issues over the past five to 10 years in the areas of sales and marketing, including interactions with physicians and direct-to-consumer advertising, product pricing, and high-profile drug withdrawals. In addition, the industry’s profitability has made it a high profile target for politicians, which has further intensified the spotlight on the industry.

As a result of these issues, says Peter Claude, a partner in PricewaterhouseCoopers’ Pharmaceutical and Life Science Advisory Practice, with an “it’s obvious” shrug of his shoulders, the public is losing trust in the pharmaceutical industry.

This has affected pharma and if uncorrected, Claude warns, the negative perception could challenge its long-term sustainability as a successful, innovative and profitable part of the healthcare industry. “The impacts of a negative perception can include patients and researchers unwilling to participate in your clinical trials, hesitation by potential licensing partners to be associated with a company, formulary exclusion decisions by payors, decreased willingness of physicians to meet your sales representatives or prescribe your products, increased scepticism and a ‘higher bar’ placed by regulators, and potentially, government-imposed price controls.” Reputation risk, Claude says firmly, is a killer in this business.

What can the pharmaceutical industry do to better the public’s perception? Claude believes it needs to strive for better balance with a focus more on the patient instead of mainly on the doctor. This means balancing transparency with competitive advantage, balancing education with sales and marketing, and demonstrating that the fiduciary need for profits is balanced with meeting medical needs. If the public believes that the pharmaceutical companies see them as the true customer, and works to earn their trust through patient-focused behaviour, that will help to close the divide.

Finally, Claude adds, in connection with these trust-enhancing behaviours, the industry needs to fix the lack of understanding around the true risks and costs involved in creating a medicine – from discovery through approval, the real share of pharmaceuticals of total health costs and the complexities involved in innovation, especially around biologic products. “The industry needs to communicate the value its products bring and will continue to bring to public health, and everything companies are doing to be good citizens, for example indigent patient care programmes – all the good that the industry is doing,” says Claude. “But talk isn’t good enough. They have to demonstrate it every day,” he concludes.

On trial

The industry’s poor reputation is one thing, declining numbers of patients willing to participate in clinical trials is another. What are the issues involved in making clinical trials more attractive to participants? “Patients have to believe that the sponsor is focused on their safety. That means clear and robust disclosure of trial product risks and benefits, confidence in a stringent and conservative sponsor pharmacovigilence program that will alert them as soon as serious adverse events are noted, and the continued courage to put patient safety ahead of profits,” says Claude.

Preventing late drug trial failures and failing unsuccessful drugs earlier also helps to restore the public’s faith and strengthen their trust. However, to achieve this, the industry does not only need more effective project and portfolio management but also courage. “This,” Claude explains, “combines having a process that effectively manages the broad array of projects in clinical development and captures the key data necessary for an informed business decision, and having the courage to make that decision in the face of personal attachments to compounds and investment analyst expectations of robust late stage development portfolios.”

All these issues relate principally to larger pharmaceutical companies, Claude admits, but smaller pharmaceutical companies and biotechnology companies could have the same issues if they do not stay focused on the patient and the disease. “Smaller companies, while having less capital and resources, have advantages over larger companies, such as agility, and an entrepreneurial atmosphere that attracts researchers and other talent. However, all companies share the same fate: innovate or die.”

Peter Claude, a partner in PricewaterhouseCoopers’ Pharmaceutical and Life Science Advisory Practice, provides risk management and performance improvement services to a number of large and mid-size pharmaceutical companies. During his career with PricewaterhouseCoopers he lived in Switzerland from 1996 to 2000, working with European pharmaceutical companies.

Peter Claude: “Reputation risk is a killer in this business”

Europe vs. US (and them)

The Transatlantic Innovation Gap has been much talked about and analysed over the last three years. According to the Global Innovation Scoreboard (GIS) 2006, the average innovation performance of the EU25 is growing faster than that of three non-European leading countries, Israel, Japan and the US. However, the EU25 still faces a large gap in innovation performance with these countries – or does it?

Steve Arlington, a partner at PricewaterhouseCoopers and global leader of the Pharma R&D practice, believes that all depends on your perspective. But, he warns, if we do not have an innovation gap now, we are going to get one.

NGP. How has Europe been addressing the transatlantic innovation gap over the last couple of years?

SA. You would have to assume I agreed that there was an innovation gap. And I don’t. If you look at where start molecules and innovations have come from over the last 25 years, you will find a lot have come out of Europe. However, I do see a gap between the European and the US pharmaceutical companies concerning the ownership and volume of new medicines. The US pharmaceutical companies looked as if they had a better run than the European ones, at least until the last couple of years. Interestingly, however, data from Lehman Brothers shows that European companies, in terms of launches, for example, have either caught up or overtaken the US. So I think the gap depends on which way you look at it.

I agree that there is a gap from another perspective, which is the way we teach science, deliver science and bring through science graduates, certainly in the UK. In comparison to the US, we are getting fewer science graduates and we seem to be offering them fewer career opportunities. They can make a lot more money and have potentially bigger careers by going to the US. If we haven’t got an innovation gap now, we are going to get one.

NGP. What will have to be done to the European innovation culture so that it does not come to an innovation gap?

SA. We have to do more of what is already going on. This is ensuring in each European country that the infrastructure, which provides us bright new young scientists right from their schooling and throughout, is supported and working a lot better than it is at the moment. We need to bring more scientists through and keep those good scientists, which we are losing to the US.

Another one of my concerns for Europe is that, with the new consolidation of the large pharmaceutical and the mid-size pharmaceutical companies, the opportunities for employment are becoming less. Less companies in less countries across Europe with a consolidation of the industry means that the number of youngsters who are looking at the pharmaceutical industry as a career have less opportunities. There is nothing anybody can do about this in a short period of time because the consolidation is happening due to market forces. Companies are not bringing enough new drugs to the market fast enough. They are not expanding and growing.

NGP. Do you think that changes to the regulatory environment could foster more innovation in Europe?

SA. The regulatory environment isn’t stopping innovation. Some of the issues over the last 5 years around high profile product withdrawals have caused the public and politicians to lose confidence in the safety of some of our major drugs. However, the industry shouldn’t be blamed for this. As we get smarter, we can analyse more and we understand more. We find out things we never knew before. Therefore, regulations should change, which they do. There is a healthy tension between regulator and patient to ensure safety and profitability of the companies.

Innovation should be fostered by governments, making it much more attractive for pharmaceutical companies to do their research in their countries. Europe, however, is poor in what it has done to attract the pharmaceutical industry. The pricing policies of certain countries in Europe have done almost everything they possibly could do to drive the industry out of their countries. New drugs will only come from the pharmaceutical industry, so saving money on drugs, which is less than 10 percent of the total healthcare bill, is nothing short of bad policy and only means that pharmaceutical companies can’t make enough money to put into research.

Pharmaceutical companies can help repay government support by providing jobs, innovation and new medicines to society. However, we have lost our way between government and the pharmaceutical industry. That will only end up in the patient suffering.

NGP. Where do you see particular strengths and weaknesses of Europe’s pharmaceutical industry?

SA. The strength of Europe’s pharmaceutical industry is our diversity: Different companies, different cultures, different biotechs, large companies and small companies. Also, in the expanded Europe with the new markets being opened up, we have enormous talent pools opening up to us. The industry is certainly moving towards those. You will find very highly motivated scientist and medics being used with trials in Central Europe now providing high quality excellent work at very competitive cost, therefore removing a lot of the worries about us having to shift all of our clinical trials to Asia.

There is a lot of change needed in an industry that is highly conservative. The European pharma companies, however, are less conservative than their American colleagues in their ability to absorb and make change happen. But America is still the world’s largest market. The European companies will have to keep one eye on the American market as well as their home markets and get advantage from that. It is another one of those really difficult tensions to handle.

NGP. The pharmaceutical industry is under pressure to increase R&D effectiveness. This is a permanent challenge, but what about additional problems such as declining numbers of clinical trial participants?

SA. After the disaster of the TeGenero trial in the UK, everybody would have assumed that it was going to be God’s own job to get a patient in a trial. I have been told by the CROs and the industry that this has not happened.

In general, however, there are two issues that need addressing here. Firstly, the cost of patients per trial is becoming more and more expensive. Secondly, there is the real availability of patients. A number of companies conduct similar tests on similar drugs at the same time. Sometimes, there aren’t enough patients in the right phase of their disease for them all to have the right number of patients to feed.

Increasing R&D effectiveness is the million-dollar question. There are a number of problems. In the past, a number of research start points have come from government funded, publicly funded or non-governmental organisation research. A lot of those start points are altering. Therefore, the pharma industry is struggling to deliver its own fundamental research and start points.

Another problem are technologies and processes such as high throughput screening, genomics and RNAI technologies. They have all got great promise but we have expected too much from them too soon. They haven’t had time to come through and the industry and scientists haven’t had time to be able to work out how they are going to deliver, what they are going to deliver and when they are going to deliver it.

Last but not least, it is a problem that the pharmaceutical industry wants to launch a drug in a whole bunch of disease areas rather than trying to get a very limited label on a drug when it is released and expanding that label in conjunction with expanded trials.

NGP. What are the areas of biggest potential for Europe’s pharmaceutical industry in the next five years?

SA. There are some risks coming out there but I couldn’t predict winners and losers because it is specific to each company. I have some words of caution, though: a lot of pharmaceutical companies consider oncology drugs to be the most important addition to the marketplace, but this is a generalisation.

With the number of oncology drugs going into the pipeline and those due to be launched in the next three to five years, the previously underserved marketplace is likely to grow into one that is either well served or overserved. Therefore, the prices these companies think they might be able to command for these drugs will not be as high as they assume. Or some drugs will be seen as outfront success while others will be seen to be inefficacious or not good enough. While there will be clear winners, there will also be many losers.

Steve Arlington spent almost 15 years in the pharmaceutical and diagnostics industries before moving to consulting. He now runs PricewaterhouseCoopers Consulting Business mainly focused in on pharmaceuticals and life science.

Steve Arlington: “Europe is poor in what it has done to attract the pharmaceutical industry”

Fast facts

For most of the past century, Europe has been leading the world in pharmaceutical innovation. But over the last decade, the US gradually overtook Europe both in terms of innovative efforts (R&D investment) and in terms of the output of its innovative activity (New Molecular Entities).

Europe is still leading the world in pharmaceutical production, which has risen fivefold in value over the last 20 years, with exports accounting for 60 percent of total production.

More than 400,000 Europe-born scientists are estimated to have crossed the Atlantic, where they account for 40 percent of scientists working in the US.

About 40 percent of the new active substances launched nowadays on the world market have been discovered and developed in Europe, whereas 30 years ago Europe’s share of pharmaceutical discoveries was 65 percent.


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